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How gamemy Protects Your Personal Data

At gamemy, we handle every piece of personal data you share with us — from your account registration details to your deposit activity via Touch 'n Go, GrabPay…

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REACH OUR TEAM

Contact Us About Your Privacy Rights

If you have questions about how your data is stored, want to request a correction, or need to raise a data-related concern, our support team is reachable around the clock. Reach us through any of the channels below and we aim to respond within one business day. For account holders in Petaling Jaya or anywhere else in Malaysia, we handle all data requests in English and Bahasa Malaysia.

Team online

Live Chat

Start a live chat session directly from the gamemy lobby. Our agents handle privacy queries, data-access requests and account-related concerns any time of day or night.

Email Support

Send your privacy request to our dedicated support address. Include your registered email and the nature of your request so we can locate your records quickly.

Help Centre

Browse our Help Centre for step-by-step instructions on submitting a data-access or deletion request, updating your contact details, or managing your cookie preferences.

HOW WE PROTECT YOU

Data Handling and Account Security at gamemy

We apply multiple layers of protection to your account data — from encrypted storage to session-timeout controls — so the information you share with us stays yours.

Encrypted Storage

All personal data is stored using industry-standard encryption. Your password is hashed before it ever reaches our database, meaning no one on our team can read it in plain text.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust or withdraw your cookie consent at any time through your browser settings or our cookie banner.

Payment Data Handling

When you transact via Touch 'n Go, GrabPay, Boost dan FPX, payment credentials are processed by the respective payment gateways and are never stored in full on gamemy servers.

Data Retention Period

We keep your account records for as long as your account remains active and for up to seven years after closure, in line with Malaysian financial record-keeping requirements. Inactive accounts are flagged for review.

Access Request Rights

You have the right to ask us what data we hold about you, request corrections to inaccurate records, or ask us to delete your data where no legal obligation requires us to retain it.

Third-Party Sharing Limits

We share data only with fraud-prevention partners, licensed payment processors and government authorities when required by Malaysian law. No marketing companies or data brokers receive your information.

Frequently Asked Questions About Your Privacy

Below are the questions we receive most often about data privacy at gamemy. If your question is not covered here, reach our support team via live chat or email and we will respond within one business day.

We collect your name, email address, phone number, date of birth and a government-issued ID for verification. Transactional data from Touch 'n Go, GrabPay, Boost dan FPX deposits is also recorded as part of your account history.

Send a data-access request to our support email using your registered email address. We will verify your identity and deliver a summary of your stored data within seven business days of confirming your request.

Yes. You may submit a deletion request at any time. Where no legal obligation requires us to retain the data — such as the seven-year financial record rule under Malaysian law — we will erase it and confirm the action by email.

We share data only with payment processors like Touch 'n Go and GrabPay gateways, fraud-detection services and Malaysian regulatory authorities when required by law. We do not sell or rent your data to marketers or data brokers.

Session cookies keep your account active during your visit. Analytics cookies help us understand how pages load on different devices. You can manage all cookie preferences through your browser settings or the cookie consent banner shown on your first visit.

Account data is retained for up to seven years following account closure, in line with Malaysian financial regulations. After that period, personal identifiers are removed from our active databases according to our internal data-lifecycle schedule.

Reach our data team via live chat or our support email address. If you are not satisfied with our response, you may escalate the matter to the relevant Malaysian data protection authority in accordance with local law.

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